01
Availability commitment
Eligible compute and networking services target 99.99% monthly availability, measured independently per region.
Service commitment
Service Level Agreement
Our availability target, measurement method, and automatic service credit commitments.
99.99% uptime
99.99%
Monthly target
5 min
Measurement window
100%
Maximum credit
02
Service credits
If availability falls below the target, eligible customers receive service credits based on the affected monthly spend.
- 99.9–99.99% — 10% credit
- 99.0–99.9% — 25% credit
- Below 99.0% — 100% credit
03
Exclusions
Scheduled maintenance, customer configuration, force majeure, and beta services are excluded.
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